Last updated: August 2026
At DC Replicas, we want you to be completely satisfied with your purchase. We take great care with our products and aim to ensure that every order reaches you in the condition you expect.
We understand, however, that there may be occasions when you wish to return an item, change your mind or contact us because there is a problem with your order.
This Refund & Returns Policy explains how returns, cancellations, exchanges and refunds are handled when purchasing from dcreplicas.co.uk.
1. CHANGING YOUR MIND
If you are a UK consumer purchasing from us online, you normally have the right to change your mind and cancel your purchase.
You must notify us that you wish to cancel within 14 days of receiving your goods.
Once you have notified us of your decision to cancel, you then have a further 14 days to return the goods to us.
You do not need to provide a reason for changing your mind, although we may ask for feedback to help us improve our products and service.
To request a return, please contact us at:
Email: admin@dcreplicas.co.uk
Please include your:
- Full name
- Order number
- Item(s) you wish to return
- Reason for contacting us, where applicable
We will then provide you with the appropriate returns information.
2. CONDITION OF RETURNED ITEMS
You are entitled to inspect an item in the same way that you reasonably would if viewing it in a physical shop.
When returning an unwanted item, please take reasonable care of it while it is in your possession.
Where possible, items should be returned with their original packaging, accessories, certificates, documentation and any other items supplied with the product.
We reserve the right, where permitted by law, to reduce the amount refunded if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality and this has resulted in a reduction in its value.
3. RETURN POSTAGE
Unless an item is faulty, damaged, incorrect or not as described, the customer is normally responsible for the direct cost of returning an unwanted item to us.
We strongly recommend using an appropriate tracked and insured delivery service, particularly when returning valuable items.
Please retain your proof of postage until your return has been received and your refund has been processed.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can advise you on the appropriate return arrangements.
4. FAULTY, DAMAGED OR INCORRECT ITEMS
We take great care to ensure orders are supplied correctly and that products are appropriately checked and packaged before dispatch.
If your item arrives:
- Damaged
- Faulty
- Not as described
- Different from the item you ordered
please contact us as soon as reasonably possible.
Please provide your order number and a description of the problem. We may also ask you to provide photographs showing the item, packaging or damage so that we can investigate the issue promptly.
Where you have a legal right to a refund, repair or replacement, we will deal with your request in accordance with applicable UK consumer law.
Nothing in this policy affects your statutory rights.
5. REFUNDS
Once your return has been received, we will inspect the item and process any refund that is due.
Where you exercise your statutory right to cancel an online purchase, we will issue the applicable refund within the period required by law.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
Depending on your bank, card issuer or payment provider, it may take additional time for the refunded amount to appear in your account after we have processed it.
6. ORIGINAL DELIVERY COSTS
Where you exercise your statutory right to cancel the whole order, we will refund the applicable standard outbound delivery charge in accordance with UK consumer law.
If you selected a premium or more expensive delivery service, we are not required to refund the additional amount above the cost of our standard delivery option.
Different arrangements may apply where goods are faulty, damaged, incorrect or not as described.
7. ITEMS THAT CANNOT NORMALLY BE RETURNED FOR CHANGE OF MIND
Certain products may be excluded from the statutory right to cancel where an applicable legal exemption applies.
This may include, for example:
- Goods made to your specifications or clearly personalised for you
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed
- Other products specifically excluded from cancellation rights under applicable UK consumer law
Where an exemption applies, this will not affect your legal rights if an item is faulty, damaged, not as described or otherwise does not conform to your statutory rights.
8. CUSTOM OR PERSONALISED ORDERS
Products that have been specially made, modified or personalised to your specifications may not be eligible for cancellation simply because you have changed your mind.
This does not affect your statutory rights where a custom or personalised product is faulty, damaged or not as described.
If you are unsure whether an item is considered custom or personalised, please contact us before placing your order.
9. EXCHANGES
If you would like to exchange an item, please contact us before returning it.
Where an exchange is available, it will be subject to stock availability.
If the replacement item has a different price, we will advise you of any additional payment or refund required before completing the exchange.
Your statutory rights remain unaffected.
10. PROMOTIONAL & DISCOUNTED ORDERS
Items purchased during a sale or using a promotional or discount code are still covered by your applicable statutory consumer rights.
Where a refund is due for an item purchased using a discount or promotional code, the refund will be based on the amount actually paid for the returned item, subject to your statutory rights.
Promotional codes themselves have no cash value and are not refundable or exchangeable for cash.
11. REFUSED & UNDELIVERABLE PARCELS
If an order is returned to us because delivery could not be completed, the delivery was refused, or an incorrect or incomplete delivery address was supplied, please contact us.
We will advise you of the options available, which may include arranging redelivery or processing an applicable refund.
Any deductions or additional delivery charges will only be made where permitted by law and appropriate to the circumstances.
12. HOW TO MAKE A RETURN
Before returning an item, please contact us so that we can provide the correct returns information.
Email: admin@dcreplicas.co.uk
Returns Address:
D C Replicas
61 Mewburn
Peterborough
PE3 8SG
United Kingdom
Please ensure your return includes sufficient information for us to identify your order.
Do not send returns to an alternative address unless we have specifically instructed you to do so.
13. YOUR STATUTORY RIGHTS
This Refund & Returns Policy is intended to explain our returns process clearly and fairly.
It does not exclude, restrict or replace any rights you may have under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If there is any conflict between this policy and your statutory consumer rights, your statutory rights will apply.
14. CONTACT US
If you have any questions regarding a return, refund, exchange or your order, please contact us and we will be happy to assist.
DC Replicas
Website: dcreplicas.co.uk
Email: admin@dcreplicas.co.uk
Address: 61 Mewburn, Peterborough, PE3 8SG
We aim to deal with all return and refund enquiries as quickly and fairly as possible.
DC Replicas
